Soft Collection Specialist

Responsibilities:

• Oral notification of clients regarding overdue retail loans with the aim of recovery via telephone negotiations with the Bank's clients.

• Achieving established norms and targets for the recovery of overdue retail loans;

• Analysis and monitoring of overdue retail loans under management;

• Motivating clients to pay overdue retail loans, consulting on repayment issues and methods, identifying reasons for credit commitment violations and repayment timelines of overdue debts if necessary.

• Gathering and processing data from call campaigns;

• Conducting activities to prevent complaints and objections from Bank clients, resolving conflicts during call campaigns with the Bank's clients.

Education:

• Higher or secondary specialized

Work Experience:

• Preferable experience in banking, financial or collection sectors, or in Soft/Hard Collection for at least 6 months, but not mandatory.

Knowledge:

• Knowledge of the state and Russian languages (mandatory), English language (preferable);
• Preferable negotiation skills;
• Preferable psychology of telephone communication knowledge;
• Verbal and written business communication skills;
• Teamwork and communication skills;
• Clear diction, articulate speech;
• Knowledge and proficiency in all office software.