Nurbank successfully integrates ESG principles into its operations, demonstrating that a business can benefit not only financially but also socially and environmentally.

ESG stands for "Environmental, Social, Governance". These are a set of guidelines and approaches to business that promote sustainable development.

• E (Environment) – responsible interaction with the environment.
• S (Social) – social responsibility: engagement with clients, employees, and society at large, compliance with labor standards, quality service and safety, charitable initiatives.
• G (Governance) – responsible corporate governance. Transparency of company operations, data protection for clients, fair wages, and anti-corruption efforts.

Nurbank operates across all three ESG dimensions and aims to achieve the following:

E – in the environmental domain

• Achieve carbon neutrality and support the national transition to low-carbon development.
• Increase efficiency in the use of materials, energy, and water, and implement a waste management system.
• Finance low-carbon projects and projects with significant positive social and environmental impacts.
• Support projects and events aimed at promoting environmental awareness among the country's population.

S – in the social domain

• Create decent working conditions for employees, care for their health and well-being, and strive to enhance their quality of life.
• Provide employees with ample opportunities for professional and personal growth.
• Support gender equality principles.
• Respect and protect human rights in its operations and supply chain, and impose similar requirements on suppliers and business partners.
• Support social and charitable projects, and implement socially significant programs in healthcare, education, and culture.
• In 2023, Nurbank allocated 260.5 million tenge to charity.

G – in the governance domain

• Ensure information security and protection of client data, enhance anti-corruption and financial crime prevention systems.
• Maintain high standards of corporate governance and business ethics for all group companies and promote these standards among suppliers and contractors.
• Support a transparent management system, proper compliance procedures, and international standard-based reporting.
• Assist clients in their ESG transformation to spread best practices in the Kazakhstan market.
• Provide clients with in-demand ESG products and services across all business segments and implement ESG risk assessment and management procedures.