Dear Clients - cardholders of JSC "Nurbank"!
To reduce the risks of unauthorized payments and fraudulent transactions, as well as to minimize financial losses for Clients - cardholders of JSC "Nurbank", measures have been taken by the Bank to set limits on card transactions using the magnetic stripe when using chip payment cards outside the Republic of Kazakhstan.
To remove this restriction, you need to call the Contact Center of JSC "Nurbank" at the phone number (8-8000-800-900, free from landline phones in Kazakhstan; +7 (727) 250-00-00, 244-44-44 for residents and guests of Almaty; +7 (727) 250-67-27, 24/7 for all regions) or visit the bank and submit a written application to remove the restriction for the period determined by you.
There are special types of electronic devices that, when installed on ATMs, allow reading and recording both the card number and the PIN code. Such devices are cleverly disguised as ordinary parts of the ATM. The skimming device is placed over the card entry slot and transmits information to a criminal group member nearby.
Additionally, cameras disguised as boxes with informational/promotional brochures are used, mounted at such an angle to see the PIN code when entered on the ATM’s keyboard (see photos below). After obtaining all the necessary information, fraudsters counterfeit cards and, having the PIN code, withdraw money from bank accounts via ATMs. If you find similar devices on an ATM, do not use it for withdrawing funds from your account and call the phone number indicated on the front of the ATM.
Installation of a skimming device over the card entry slot on the ATM
ATM with a skimming device installed.
Camera disguised as an innocent brochure box.
ATM with a camera "peeping" at you when entering the PIN code.
Best regards,
JSC "Nurbank"