As of February 21, 2024, JSC 'Nurbank' has suspended operations with the 'Contact' payment system due to the withdrawal of the banking license from QIWI Bank (JSC), which is the settlement bank of the 'Contact' system, by the order of the Bank of Russia No. OD-266 dated 21.02.2024.
The Bank of Russia has excluded QIWI Bank and the 'Contact' payment system from the register of payment system operators effective February 22, 2024.
All transfers sent from JSC 'Nurbank' via the 'Contact' system are processed in accordance with the rules of the 'Contact' payment system and are located at QIWI Bank, which is the operator of the 'Contact' payment system.
A temporary administration has been appointed as the legal successor of QIWI Bank, whose functions are assigned to the Deposit Insurance Agency.
According to the notification received from the Creditors and Borrowers Support Service / Deposit Insurance Agency, to address the issue of returning funds for incomplete transfers through the 'Contact' system, individuals need to submit their claim as a creditor to QIWI Bank, which will subsequently be considered by the temporary administration, and in the event of bankruptcy or liquidation proceedings regarding QIWI Bank, by the bankruptcy trustee or liquidator respectively.
To be included in the register of creditors' claims, it is necessary to:
1. Print and fill out the application. You can download a sample application form from the Agency’s website: https://www.asv.org.ru/banks/kivi-bank-ao;
2. Send the completed application by mail to the following addresses:
- 127994, Moscow, GSP-4, Deposit Insurance Agency, Temporary Administration of QIWI Bank (JSC); 117648, Moscow, Severny Chertanovo microdistrict, 1A, Building 1;
- or submit the claim personally at the address: Moscow, Severny Chertanovo microdistrict, 1A, Building 1.
Attach a copy of your passport (or other identity document) and a copy of the document confirming the transfer (receipt, check, transfer application), certified with the creditor's signature.
A filling sample is attached.
The review period for the application is up to 30 working days from the day of its registration with the Deposit Insurance Agency.
Creditor's Claim Form (download .docx, 47 KB)
Filling Sample (download .doc, 47 KB)