Joint Statement
Kaspi.kz, SB JSC Sberbank, Halyk Bank, Nurbank, VTB Bank (Kazakhstan), ForteBank, Jýsan Bank, AltynBank, Home Credit Bank, Eurasian Bank, SB JSC "Alfa-Bank Kazakhstan"
Dear clients!
Fraud attacks targeting bank clients have increased again. Here are some common schemes. Scammers:
- Call and pose as bank employees. They notify about a suspicious transaction and try to extract data for transferring funds from the client's account. For example, they ask to change the password in the online account, provide the new password, and the secret code from SMS messages. Using this data, scammers transfer money from the client's account or even take loans in their name.
- Call, report a potential theft of funds from the client's accounts, and suggest urgently transferring money to a "mirror account", "insurance agent", "safety deposit" etc. The story may vary, but the main thing is to get the client to transfer the money to specified accounts. In some cases, using special computer programs, scammers may call from the bank's number or a number very similar to it.
- Send messages via email or messengers about charity campaigns, unique financial services, prize draws, and more. They contain links where you need to enter personal data or perform banking operations. When a person enters their card details, scammers withdraw money from it. The link might also lead to a virus that provides scammers access to your application.
- Call, claiming someone is trying to access your personal account and suggest downloading an application for additional security. In reality, this application gives scammers access to your phone. After this, they can make calls and conduct financial operations on behalf of the client.
Banks value their clients’ trust. They ensure a high level of security for personal data and electronic financial transactions. Hence, scammers deceptively try to extort money from users themselves.
Remember, scammers try to scare people, make them give away money quickly without thinking and reacting properly. Don't let yourself be intimidated, stay vigilant! Only together can we counteract the actions of malefactors.
Please, keep this information:
What to do if a scammer calls you?
Do not speak to the scammer. Hang up. Check your account balance for any irregularities. If you have questions, call the bank's call center.
Never disclose:
- Your online or mobile banking password;
- Card details: number, expiration date, CVV/CVC code (three-digit code on the back of the card).
- SMS code for transaction confirmation: payment, transfer, etc.
This information should not be shared, even if the caller claims to be a bank employee and calls from a number similar to the bank. Real employees never request this. Only scammers do.
Do not install:
- Any mobile applications if requested by strangers
Do not click on links:
- Even if the message appears to be from a well-known bank or company. Clicking a link might trigger a malicious computer virus that will help scammers steal your money from bank accounts.
Do not fill out:
- Forms with personal information. If you followed a link, never fill out forms, participate in surveys, or leave your information. For genuine promotions and prize draws, check official bank websites or social media pages.
