Sales Expert rated the performance of Nurbank JSC's contact center at 5 points. The analysts of Sales Expert called the banks' call centers not only to find out all the conditions but also to check how well the managers work with clients: how well they know the bank's products, if they can present their advantages over competitors, and if they can persuade clients to join them.
"It's nice that there are specialists who can professionally highlight advantages compared to competitors, talk about benefits and bonuses, and unobtrusively guide to the next step - suggest the nearest branch or explain how to order a service online," concluded a Sales Expert analyst.
More details:
http://salesexpert.kz/research-banks-part1/?utm_source=fb&utm_medium=video&utm_campaign=group&utm_content=29-08-17