How to protect yourself from fraudsters: recommendations of JSC Nurbank
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    Beware of fraudsters

     

     

     

     

     

    Common fraud schemes that allow fraudsters to transfer money from an account, take out loans in someone's name, and conduct other operations on behalf of the client:

    1. Call claiming to be a bank employee reporting a suspicious transaction. They extract personal information, request a password change in your personal account, and ask for the new password and secret code from SMS messages.
    2. Call and inform about possible theft of money from the client's account and suggest urgently transferring the funds to a "mirror account", "insurance agent", or "safety deposit box" etc. Using special software, fraudsters can call seemingly from the bank's number or a number very similar to it.
    3. Send messages via email or messengers with information about charity events, unique financial services, prize lotteries, and more. These contain links prompting to enter personal data or conduct banking operations. Once the person inputs their card details, fraudsters withdraw money. The link may also contain a virus granting access to your application.
    4. Call claiming someone is trying to access the personal cabinet of your application and suggest downloading an app for additional security. This app actually provides scammers access to your phone. Subsequently, they can make calls and perform financial operations on behalf of the client.

    How to protect yourself from fraudsters?

    1. do not disclose your personal information – ID number, last name and first name, identity card number
    2. do not disclose your card details - number, expiration date, CVV/CVC code, PIN code (three-digit code on the back of the card)
    3. do not disclose SMS codes
    4. do not install applications if requested by strangers
    5. do not click on suspicious links
    6. do not leave personal data on unfamiliar websites
    Set transaction limits in the Nur24.kz mobile app
    Enable SMS notifications to monitor card expenses
    Block the card in case of any suspicion of fraud
    Do not store your PIN near the card
    Call the Bank back yourself for any suspicious call/SMS/email
    Trust only the information on our official website nurbank.kz

    Please remember that bank employees never ask you to install third-party applications, request SMS codes, your card details, or passwords.