Dear Clients,
You may contact the bank branches and post-credit service managers regarding issues of overdue debts and loan restructuring within 30 (thirty) calendar days from the date of the loan overdue date, with a written application for changing the terms of the contract, necessarily indicating the reason for the income reduction and attaching supporting documents.
Your inquiry will be reviewed by the bank within 15 (fifteen) calendar days from the date of application receipt, and you will be informed about:
- Agreement with the proposed changes or;
- The bank's own proposals for changing the contract terms or;
- Refusal to change the contract terms with a reasoned justification for the refusal.
Names of responsible employees and their managers are listed in the attachment.
