Beeline, Eurasian Bank, Forte Bank, Halyk Bank, Home Credit Bank, Jusan Bank, Kaspi Bank, Kcell, Nurbank, Tele2/Altel, Bank CenterCredit, VTB Bank (Kazakhstan)
Dear clients,
Recently, a new type of financial fraud has emerged. We are eager to warn you to protect against potential financial losses.
A fraudster calls from a Kazakhstan or foreign number and poses as a bank employee. They claim that phone communication is not secure and suggest switching to WhatsApp or another messenger.
In the messenger chat, the fraudster sends a photo of a fake bank employee ID.
The fraudster insists that someone is attempting to steal your funds and persuades you to transfer them to a "safe account." After this, they disappear with the money.
We officially declare that employees of Kazakhstan banks never suggest transferring money to other accounts, never request your passwords and codes, and never call clients from foreign numbers.
How did this new fraud scheme emerge?
Usually, fraudsters operate from abroad. Previously, they could use special internet services to substitute their foreign phone number for a Kazakhstan one. However, Kazakhstan mobile operators have restricted this substitution capability. Thus, it has become more difficult for fraudsters to pose as Kazakhstan residents, and they now call from foreign numbers. They understand that a foreign number does not inspire trust, hence they propose switching to an allegedly secure messenger chat where they use the logo of a well-known bank as an avatar.
Fraudsters also continue to use well-known types of fraud. Please stay vigilant!
Following these simple financial safety rules will help protect you from fraudsters and prevent financial loss.