- Monitoring incidents submitted to the Anti-Fraud system, followed by recording the processing results.
- Suspending operations conducted through digital channels when signs of fraud are detected.
- Verifying the authenticity of transactions performed by Bank clients through identification via contact phones registered in the Anti-Fraud system.
- Timely blocking of client accounts, remote banking services, and payment cards in case of suspicions or confirmed facts of fraud.
- Advising clients and Bank employees on anti-fraud measures and protection methods.
Requirements:
- Education: secondary-specialized, incomplete higher, or higher (preferably in technical, legal, information security, or IT fields).
- At least 1 year of professional experience in the relevant field (preferable).
- At least 1 year of experience in a Contact Center.
- Skills in handling objections and complaints.
- General understanding of information systems is desirable; knowledge of Way4 and Colvir systems would be an advantage.
- Understanding of banking products and the principles of internal information systems operation.
- Experience in preparing technical documentation: technical specifications, instructions, acts is desirable.
Knowledge and skills: - Experience in case analysis, data analysis, investigation case analysis, knowledge of risk metrics, fraud systems. - Experience in card business (card processing), knowledge of payment systems rules Visa, Mastercard, interaction with payment systems on fraud issues. - Experience in integrating anti-fraud systems with various information sources. - Understanding of query languages (SPL, SQL)
