Contact Center Specialist

Duties:

• consultations by phone

Education:

• higher education;
• incomplete higher education (3rd-4th year of university);
• secondary specialized education.

Work Experience:

• at least 6 months in the banking or financial sector.

Knowledge and Skills:

• computer skills, knowledge of basic MS Office standard package programs (user);

• business communication skills;

• excellent written and oral communication;

• knowledge of labor protection rules and standards, labor organization, safety techniques, internal labor regulations;

• knowledge of the Bank’s internal rules and procedures;

• communication skills, ability to engage with interlocutors, tactfulness;

• stress resistance, responsibility, goal orientation, friendliness, initiative, ability to make quick decisions in any disputable situation.