Senior Customer Service Manager for Individuals/Corporate Clients

Senior Customer Service Manager for Individuals/Corporate Clients

Corporate/Individual Customer Operations Department
Astana
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Responsibilities:

  • Operational service for Clients: individuals, legal entities, including VIP Clients, corporate branches and representative offices, individual entrepreneurs, farms, private bailiffs, notaries, lawyers, and professional mediators
  • Advising Clients on matters including performing operations in the Automated Banking Information System (hereinafter referred to as ABIS)
  • opening, maintaining, and closing bank accounts and deposits for Clients (including those used with payment cards)
  • terms for accepting and issuing deposits
  • conducting operations on bank accounts, including operations with payment cards and in remote banking systems
  • terms of issuance and service of payment cards, including corporate payment cards
  • conducting banking operations without opening a bank account (including transfers via international payment systems "Western Union", "Contact", "Unistream", "Golden Crown")
  • foreign exchange operations
  • cash management services (including preparation of primary documents)
  • safe deposit operations (when this type of service is provided by the branch)
  • providing other related banking and non-banking services to Clients
  • For hiring a new candidate for the position of senior manager and for transferring an internal employee: higher education

Work experience:

in operational units of second-tier banks and the Bank for at least 6 (six) months or general work experience in the banking structure for at least 1 (one) year.

General knowledge/skills required to perform the job duties:

  1. computer skills, knowledge of the main programs of the standard MS Office package (user level)
  2. skills in business communication etiquette
  3. competent written and oral communication
  4. knowledge of labor protection rules and norms, labor organization, safety techniques, rules of internal labor regulations

Language knowledge:

  1. State
  2. Russian
  3. English – as needed
22.12.2025
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