Submit Inquiry

If you want to submit a request with a demand, notification, or appeal requiring the bank's consideration and decision — click "Application."

If you wish to request information on matters of interest — click "Inquiry."

If you encounter inconvenience, breach of terms, or poor service — click "Complaint."

If you want to apply for a deferment, change in payment schedule, or interest rate reduction — select "Restructuring Application."

If you wish to express appreciation for the service — click "Feedback."

Statement Restructuring Application Request Complaint Response

ContactFormFieldsName
ContactFormFieldsIIN
ContactFormFieldsCity
Contact phone number
Email Address
Mailing Address for Paper Response
Method of Response for the Application
Product / Service
Text field for a brief description of the essence of the request
Supporting Document
 I consent to the collection, storage, and processing of personal data

ContactFormFieldsName
ContactFormFieldsIIN
ContactFormFieldsCity
Contact phone number
Email Address
Mailing Address for Paper Response
Method of Response for the Application
Product / Service
Type of Restructuring
Appeal Text
Statement of pension contributions for the last 6 months
Credit Report (from GCB or PCB)
Documents substantiating the deterioration of financial circumstances*
Report on Unrealized Collateral
Documents on Participation in the 'Karyzsiz kogham' Project (if available)
In order to perform a more detailed analysis of your situation, please provide the following document copies (if available):
1) information about the ownership of a vehicle (if applicable, your spouse's) and vehicle registration details;
2) a bank account statement for the last 6 months;
3) documents confirming ownership of real estate by you (or your spouse);
4) children's birth certificates;
5) a document confirming affiliation with socially vulnerable populations.
Additional Files
 I consent to the collection, storage, and processing of personal data