Call the number:

• 2552 (free from mobile)

• +7 727 244 44 44 

• +7 707 000 25 52 to contact via WhatsApp

• In the Nur24.kz mobile application:
  • from your other accounts, including deposits
  • from cards opened in other banks of Kazakhstan
  • interbank transfer between accounts of different clients.

• Via Nurbank Cash-in ATMs

• Via Nurbank payment terminals, as well as other terminal networks if service available

• Through the cash desks at bank branches

• Via other banks' applications:

  • by phone number from current accounts opened in other banks of Kazakhstan (SMP)
  • from banks' cards/accounts to Nurbank card
  • Alias transfers

ATM / TP / Nurbank Branch Map Nur24.kz for Android Nur24.kz for IOS

Transfer conditions:

• SMP transfers are only available in tenge

• only accounts opened in tenge (current, card) are available for making transfers

• to receive transfers, it is necessary to set the "Main card designation" flag in the Nur24.kz mobile app: on the Main page, click on your card's image, then click "Settings" and enable "Designate as main card" - transfers will be automatically credited to the chosen card. If the recipient has not set this flag on their card, the transfer will be credited in tenge to the account with a balance. If balances are equal on several accounts, the transfer will be credited to the account opened later

• transfers are available in the Nur24.kz mobile app

• an SMP transfer cannot be made from a deposit account, only after transferring funds to a current or card account

• transfer amount restrictions - 500,000 tenge per transaction, 1,000,000 tenge per day, 4,000,000 tenge per month

• transfers are not available for accounts with seizures or other restrictions

Transfer process:

• select the transfers section

• read the Bank notification

• select "To another bank"

• select the debit account

• enter/select recipient's phone contact number

• select recipient’s bank

• enter the transfer amount

• optional text up to 50 characters

• Call 2552 (free from mobile)

• Send a message via WhatsApp to +7 707 000 25 52

• Visit a Nurbank branch

The card will be reissued:

• Contact the Bank branch for card re-issuance
• Wait for SMS notification about the card issuance
• Visit the branch to collect the card

Important! To activate the new PIN, perform any transaction at an ATM by entering the PIN.

To change your PIN code, you need to go to a Nurbank ATM, insert your card, and enter the current PIN code:

• select “Change PIN code”
• enter the new PIN code
• confirm the new PIN code entered

The ATM will issue a receipt confirming the successful PIN code change

• You need to block your card:

  • via the Nur24.kz mobile app

  • via the Contact Center:

    • 2552 (free from mobile)

• • • +7 707 000 25 52 to contact via WhatsApp

• Retrieve your card from the Bank branch. Be sure to bring your ID

• Unblock the card via the Nur24.kz mobile app or the Contact Center

You can check the available balance on the card by:

• using the Nur24.kz mobile application
• selecting the “Available Balance” option at any Nurbank ATM
• calling the Contact Center at 2552 and mentioning the “Available Balance on the Card” service to the manager

• 0 tenge – intrabank transfer in the Nur24.kz mobile app
• 0.9% of the transfer amount, min 250 tenge, max 750 tenge from a Nurbank card to a RK BWI card in the Nur24.kz mobile app
• 10 tenge - to current accounts opened in other RK banks (SMP) by phone number in the Nur24.kz mobile app
• 1% + 200 tenge when initiating a transfer from other banks' mobile apps

For card accounts opened after December 1, 2024:

• Visa Gold - up to 500,000 tenge - 0 tenge, above 0.9%, from the transaction amount, min. 200 tenge
• Visa Platinum - up to 1,000,000 tenge, above 0.9%, from the transaction amount, min. 200 tenge
• Visa Infinite - up to 5,000,000 tenge, above 0.9%, from the transaction amount, min. 200 tenge
• Visa Diamond - up to 5,000,000 tenge, above 0.9%, from the transaction amount, min. 200 tenge

For previously opened card accounts, refer to the archived card tariffs.

For card accounts opened after December 1, 2024:

• The fee for debit cards is 1.5% of the transaction amount, minimum 1,000 tenge.
• For previously opened card accounts, please refer to the archived card tariffs.

A card transaction is divided into two parts:

1. Authorization - checking the availability of funds on the card account for the transaction and blocking these funds on the card account (up to 40 calendar days). The blocked amount is not available to you for use.

2. Financial document - the receipt of a financial document (up to 40 calendar days) initiates the process of transferring the blocked amount to the merchant and service enterprise where you made the card payment.

If the merchant and service enterprise cancels the transaction, the blocked amount becomes available for your use.

If you have any questions, please contact the unified Contact Center at 2552.

You can obtain a card statement in the Nur24.kz mobile app:

• on the main page, click on the image of the card for which you want to generate a statement
• click "Statement"
• click the "Funnel" icon (top right corner)
• select the statement period and language, click the "download" button

To obtain a stamped statement, contact any branch of the bank

You can obtain the account number / IBAN in the Nur24.kz mobile application:

• on the main page, select the card for which you need the IBAN
• Click on the «Additional information» option and copy the account number in the «Account number» field.

To receive a notification about the IBAN with a stamp, you need to contact the Bank branch.

The non-cash purchase/sale exchange rate for card transactions is determined daily by the Bank and published on the Bank's website (link to the main page nurbank.kz). The blocked amount of the card transaction is recalculated at the rate of the day the financial document is received.

Yes, you can open additional cards by applying at a Bank branch. An additional card is a card issued to family members of the card account holder or other individuals, or to the card account holder in addition to the main card. The maximum number is no more than 5 cards.

• A card account and card can be opened from the age of 14 with guardian's consent
• An additional card to a guardian's card account can be opened from the age of 14

To open a card for a minor resident aged 14 to 18, the following is required:

• application from one of the parents/legal representatives, providing the birth certificate/passport of the minor, and providing documents proving the identity of the parent/legal representative
• attendance of one of the parents/legal representative to sign the consent to open an account/issue a payment card to the minor

For residents of the Republic of Kazakhstan aged over 18 years, with a passport or ID, parental presence is not required to open a card.

To close a card, you need to visit a Bank branch. Please bring with you an identity document.

Limits are introduced for additional protection of your money from unlawful actions by third parties. In the Nur24.kz mobile application, you can set/change/cancel limits for conducting certain operations:

1. You can set/change/cancel limits on the card in the Nur24.kz mobile application:

   • click on the card you want to set/change/cancel limits for on the main page:

     1. click “Limits”, “Modify” and specify the required limits for the amount of operation and the number of operations in the period

     2. click “Enable Internet transaction” or “Disable Internet transaction” to perform transactions online

2. You can set/change/cancel limits through the Contact Center by dialing 2552 or by visiting a bank branch.

500,000 tenge per transaction, 1,000,000 tenge per day, 4,000,000 tenge per month

You can set restrictions on online payments and transactions by card in the Nur24.kz mobile app:

• Open the Nur24.kz mobile app
• Select the desired card
• Click on «Enable/Disable internet transactions»
• Confirm the operation with an SMS code

You can set/change/remove limits through the Contact Center by calling 2552, or by visiting a Bank branch.

You need to temporarily block your card:

• in the Nur24.kz mobile app - select the card and go to «Settings», choose the operation «Block Card»
• via the Contact Center by calling 2552
• Contact the Bank branches

You need to temporarily block your cards and the Nur24.kz mobile application by contacting the Contact Center at 2552.

If money was withdrawn by unauthorized persons, you need to temporarily block your card:

• In the Nur24.kz mobile app:
  1. Open the Nur24.kz mobile app
  2. On the main page, select the card you wish to unlock
  3. Click on “Settings”
  4. Select the “Block card” operation
• Through the Contact Center by calling 2552
• At a Bank branch

To determine the reasons for the withdrawal, please visit the nearest Bank branch and write a statement.

You have 3 attempts to enter the wrong PIN, and on the 3rd wrong attempt, the card is automatically blocked.

If you do not remember your PIN, please contact the Bank branch to reissue your card.

The exact location of ATMs and terminals can be found:

• in the Nur24.kz mobile application - select the "More" section (bottom right) on the main screen, click on "ATMs and terminals" or "Branches". If necessary, use the filter where you can choose the required search parameters
• on the Bank's website www.nurbank.kz or by following the link - ATM map

You can file a claim for a refund on any day.
You may submit your application at the nearest Bank branch within 30 days, and you need to bring your ID.

Your application will be reviewed by the Bank.

Payment terminals do not give change

• There is no fee for intra-bank transfers sent or received.
• For transfers from cards/current accounts opened in other banks, the sending bank charges a fee, but when credited to Nurbank accounts, Nurbank charges no fee.

To top up, you need:

• the recipient's full card number (for card-to-card transfer)
• the recipient's phone number if transferring to a current account via phone number – RPM and         for intrabank transfer
• current account number, TIN, and recipient's details for top-up through the Nurbank cash desk
• current account number, TIN, and bank details if transferring to a current account opened in another bank

You can reissue your card by visiting the nearest Bank branch. A reissuance fee due to loss/theft will be charged according to the Bank's approved tariffs, while reissuance due to card expiration will be free of charge.

Yes, you can issue a card in Kazakhstani tenge, US dollars, and Euros.

Via transfer to the bank details of the card account.

Yes. You can make purchases abroad in countries where Mastercard and Visa international payment systems are accepted.

If the card was blocked via the Nur24.kz mobile app, please visit a Bank branch to submit an unblock request or you can unblock it yourself:

• open the Nur24.kz mobile app
• on the home page, select the card you wish to unblock
• tap "Settings"
• tap "Unblock Card"

If you previously blocked the card through a Bank branch, the card needs to be reissued.