Dear clients, ATTENTION!
To prevent fraudulent activities when using the online banking system, please carefully review this information.
If someone calls you or requests, via email, social networks, messengers, or unfamiliar websites, while impersonating the Bank, to provide your personal and identification data (login and password for online banking, PIN code, expiration date, and CVV/CVV2 code of payment cards), be vigilant - THEY ARE FRAUDSTERS!
The Bank possesses all necessary information and under no circumstances DOES NOT SEND EMAILS, SMS messages, OR CALLS asking to provide client details, logins, and passwords for the online banking system, PIN code, expiry date, and CVV/CVV2 code of payment cards, does not request to follow links on the Internet, and does not distribute programs and their updates via email.
Under no circumstances DISCLOSE your login and password to anyone, including employees of JSC "Nurbank".
Do not link phone numbers that do not belong to you to the Bank's services.
When logging into the Nurbank24 system, be sure to verify that a secure SSL connection is established with the official site of the "Online Banking for Individuals" system - https://nurbank24.kz
The Bank is not responsible if you disclose confidential information, including the use of malicious software (viruses, spyware) on a personal computer, linking another phone number during the registration/reregistration to the "Online Banking" system.
If you lose or have your mobile phone stolen, on which the Mobipass application (one-time password generator) is installed, you should promptly inform the Contact Center.
In case of receiving emails or announcements on behalf of the Bank with suspicious or fraudulent addresses on the Internet, compromising data, or discovering facts of unauthorized access and unauthorized transactions on bank accounts through the "Online Banking for Individuals" system,
it is essential to immediately contact the Bank's Contact Center at the following numbers: +7 (727) 250-00-00, 244-44-44 for residents of Almaty, 2552 for mobile phones of "Beeline", "Kcell", "Tele2", "Activ", "Altel 4G" operators.
You can learn about security rules at the online banking website www.nurbank24.kz in the section "Safety Tips for Using the Open24/Nurbank24 System".