Benefits for You

Instant Fund Transfer

Minimal Time and Effort

Availability 24/7

Terms

Currency	USD, EUR
Maximum transfer amount	USD - up to 10,000 EUR - up to 8,000 depending on the sending/receiving country
Minimum tariff	0.1% of the transfer amount
Transfer destination	180 countries worldwide
Commission	according to UPT system rates
Method of sending and receiving	via the Nur24.kz mobile application at the Bank branches

Calculate the preliminary monthly payment

Download the bcc.kz mobile app

Available on the AppStore and Google Play

Log in and go to the 'Transfers' section

Select 'International Transfers'

Click on the 'KoronaPay' item

The transfer process will take no more than 5 minutes

Select the 'Send Transfer' function

Select the account and amount to transfer

The amount in tenge will be automatically converted into rubles at the bank's rate

Specify the currency and enter the transfer amount

Verify Data

Verify the accuracy of the entered data: country, full name, phone number, currency, and transfer amount.

Confirm the data

Click the "Confirm" button and enter the SMS code sent to your phone number.

Copy the transfer number and send it to the recipient

In the receipt, copy the transfer number and send it to the recipient

Calculate the preliminary monthly payment

Download the bcc.kz mobile app

Available on the AppStore and Google Play

Log in and go to the 'Transfers' section

Select 'International Transfers'

Click on the 'KoronaPay' item

The transfer process will take no more than 5 minutes

Select the 'Get Translation' function

Select the account and amount to transfer

The amount in tenge will be automatically converted into rubles at the bank's rate

Select Credit Account

The transfer can be received either to an account or a card

Verify your phone number with an SMS code

Confirm the transaction with an SMS code sent to your phone number.

The transfer will be credited to the account/card

Upon confirmation, the funds will be credited to your chosen account or card

How to Return a Sent Transfer

You can return the transfer if it was sent as "cash pickup"
You can independently return the transfer through the Nur24.kz app within 30 calendar days from the date of sending
The transfer amount is fully refunded, including the transfer fee
The transfer can be returned if it has not been issued to the recipient, meaning the recipient did not pick up the transfer via "cash pickup"
Find the transfer you sent in the "Transfer History" and click the "Return Transfer" button. The transfer will be returned to your current account or the card from which you sent the money
After 30 calendar days, the UPT system automatically returns the transfer to your current account or card

Download Nur24.kz and manage your finances 24/7, wherever you are

FAQ about the UPT System

How long does it take for the transfer to arrive?: The money usually arrives instantly or on the next day.

In which currency can I send a transfer?: To find out which currencies are available for a specific country, select the recipient’s country and the application will display a list of available currencies.

Why does the transfer amount differ from the payment amount?: When sending a transfer, the final amount includes either the transfer fee or the conversion rate.

What should I do if the money was debited from my card but the transfer was not completed?: If the money was debited from your card but the recipient cannot receive the transfer, you need to contact the call center.

How can I change the recipient’s details after sending a transfer?: The recipient’s details cannot be changed. You need to cancel the transfer and send it again.

How can I cancel a transfer and get a refund?: As long as the recipient has not collected the money, the client can request a refund, including the transfer fee. The money will be returned to the card or current account used to pay for the transfer.

Which exchange rate is applied when converting a transfer into another currency?: When the transfer is sent in one currency and the client selects a different currency for receiving (for example, sending currency is USD and receiving currency is EUR or local currency), UPT applies its own conversion rate. To find out the exact exchange rate, select the recipient’s country, currency, and transfer amount. The system will calculate the transfer cost, display the exchange rate, and show the payment amount.

How can I receive a transfer?: Open the application, go to the Transfers section, select UPT, then choose the Receive Transfer function. Enter the SMS code, select the available transfer, and confirm the operation. The money can be received in the sending currency – USD or EUR.

How can I send a transfer?: Open the application, go to the Transfers section, select Zolotaya Korona, then choose the Send Transfer function. Select the recipient’s country, enter the recipient’s full name in Latin letters as indicated in the passport, enter the recipient’s phone number or select it from contacts, choose the currency, enter the transfer amount, and confirm the operation.

How can I return a transfer?: Find the transfer in the History section. Tap on the transfer to open the receipt, press the Return Transfer button, and confirm the operation.

Frequently Asked Questions

Which transfers are available?

The following money transfer systems are available at Nurbank:

Western Union
NUR Express
Zolotaya Korona
SWIFT

You can also transfer money to other banks in Kazakhstan by phone number and card number through the Nur24.kz mobile application.

Nur24.kz for Android Nur24.kz for IOS

What should I do if incorrect details were provided during the transfer?: You need to visit a Bank branch and submit an application. We also remind you that the responsibility for providing correct details lies with the sender.

What documents are required to send a transfer via Western Union?

To send a transfer via Western Union at the Bank branch, you need to provide:

the original identity document of the sender
recipient's details (full name, country, city)

Need to send money to Russia. How to do it?

At the Bank branch:

transfer using Zolotaya Korona without opening an account
SWIFT transfer with account opening

What are the fees for transfer?: You can check the transfer fees at the following link - Bank Tariffs

What should I do if money has been debited from my card/account, but the transfer did not go through?: If the money has been deducted but the recipient cannot receive the transfer, you need to contact the Customer Support Center.