If the borrower is an individual, they have the right, within 30 (thirty) calendar days from the date the payment obligation under the Bank Loan Agreement (hereinafter referred to as the Agreement) becomes overdue, to visit the Bank and/or submit an application in writing and/or by any other method предусмотренный Agreement. The application shall contain information regarding the reasons for the overdue payment, the borrower's income, and other documented circumstances (facts) supporting the request to amend the terms of the Agreement in accordance with Paragraph 2 of Article 61 of the Law of the Republic of Kazakhstan "On Banks and Banking Activity in the Republic of Kazakhstan" (hereinafter referred to as the Banking Law).
Within 15 (fifteen) calendar days after receiving the application submitted by the individual borrower pursuant to Paragraph 2 of Article 61 of the Banking Law, the Bank shall review the proposed amendments to the Agreement and notify the borrower in writing, using the method specified in the Agreement and through digital communication channels, of one of the following decisions:
If the Bank refuses to amend the Agreement or if the parties fail to reach a mutually acceptable solution regarding the amendment of the Agreement, the individual borrower has the right to apply to the Banking Ombudsman within 15 (fifteen) days from the date of receipt of such decision.
If the borrower fails to satisfy the Bank's demand for payment under the Agreement, including repayment of overdue debt, the Bank, in accordance with Paragraph 10 of Article 61 of the Banking Law, is entitled to collect funds from the borrower's bank accounts without dispute, including by issuing a payment demand, provided that such collection is stipulated in the Agreement and subject to the restrictions established by the Banking Law.
If the borrower fails to satisfy the Bank's payment demand under the Agreement, including overdue debt, or if the individual borrower fails to exercise the rights provided for in Paragraph 2 of Article 61 of the Banking Law, or if no agreement is reached between the Bank and the borrower regarding amendments to the Agreement, the Bank, pursuant to Paragraph 11 of Article 61 of the Banking Law, shall be entitled to apply the measures provided for by the legislation of the Republic of Kazakhstan and/or the Agreement, including, but not limited to:
The Bank shall approve the proposed amendments to the terms of the Bank Loan Agreement for a period of at least three months without requiring payment of commissions or other fees under the Agreement when an individual borrower submits an application to amend the Agreement pursuant to Subparagraphs 2) and/or 4) of Paragraph 2 of Article 61 of the Banking Law, provided that the borrower:
The decision to approve amendments to the Bank Loan Agreement concluded with an individual borrower referred to in Subparagraph 1) of Part One of Paragraph 4 of Article 61 of the Banking Law shall be made provided that:
The decision to approve unsecured loans is made by the Bank's automated system or an authorized collegial body. Bank managers and employees do not participate in this process and cannot influence the decision. In each case, the decision is made individually and depends on your credit history and solvency.
In the "Accounts" section, select the required account and top it up using a Nurbank card.
Loan repayment is available at Kazpost JSC branches, no commission is charged.
Commission according to the тарифs of the sending bank.
Account details can be found in the Nur24.kz mobile application.
How to perform the operation:
The minimum term is 12 months, the maximum term is 60 months.
The maximum amount for external refinancing is up to 7,000,000 tenge.
Loans are considered and granted only to residents of Kazakhstan. The bank considers the possibility of granting loans to non-residents of Kazakhstan if they have a residence permit.
The confirmed income must be at least 150,000 (one hundred fifty) thousand tenge. In each specific case, the decision is made individually and depends on the quality of the credit history and your creditworthiness.
Yes. In this case, repayment will occur according to the payment schedule.
For unsecured loans:
For secured loans:
* The bank reserves the right to request additional documents.
You can find out the date of the first loan payment in the Nur24.kz app and in the payment schedule of the loan agreement.
No, there is no commission for early loan repayment. However, the minimum amount for partial early repayment must be at least 3 (three) monthly payments. The number of partial early repayments is not limited.
No. For this, you need to contact the Bank's loan manager
You need to contact the credit manager to submit a request to change loan terms.
To do this, you need to contact the Bank's credit manager to clarify the terms and amount of early repayment.
You need to contact the nearest Bank branch or call the Contact Center at 2552. After confirming the technical failure and crediting the funds to the credit account, the payment will be settled according to the schedule, any penalty (if applicable) will be annulled, and a positive credit history will be maintained.
You can find out the monthly payment amount in the Nur24.kz mobile app, as well as in the payment schedule for the loan agreement.
The Bank notifies of a delay in fulfilling obligations and the need to make payments no later than 20 calendar days from the date it occurs, in the manner stipulated in the Bank loan agreement.
Missing a payment can negatively impact your credit history. Remember to repay your loan on time. In case of a missed payment, the Bank imposes fines/penalties in accordance with the terms of the bank loan agreement.
We recommend you to repay the overdue debt.
You need to update your personal information. Please visit the nearest Bank branch or notify the Bank in writing.
No. At present, all loans are processed through the branches of Nurbank.
Yes, Nurbank offers its own mortgage lending program for purchasing secondary housing.
The initial appraisal of collateral is performed by independent appraisal organizations. The secondary appraisal is conducted by the Bank's branch appraisal service by visiting the location of the collateral to determine the adequacy of the independent appraiser's valuation.
Yes, the Bank offers refinancing for loans from other banks, provided there are no overdue debts. To refinance, please visit the nearest branch.
From 21 years of age until reaching retirement age.
Yes, our Bank offers several car loan programs:
For the purchase of a new car from partner dealerships;
For the purchase of a used car.
To consider a loan application, you need to contact a Bank branch.